Strengthening Our Network! Delighted to Welcome Serefin Travel, Canada
Published on: 19 Jul 2024
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Serefin Travel, a prominent Canadian travel company, has recently joined the Penguin Travel ERP network. This strategic move marks a significant advancement in their quest to redefine travel management through innovation and excellence. By Partnering with Penguin’s cutting-edge ERP solutions, Serefin Travel now enhances its service offerings and operational efficiency.
A Legacy of Excellence in Travel Founded with a passion for exploration and a commitment to exceptional service, Serefin Travel has rapidly expanded its footprint across North America and beyond. The company’s growth trajectory has been bolstered by strategic acquisitions, including Kognitiv’s travel operations and Travel Nation. These acquisitions have not only broadened Serefin’s global reach but also enriched their expertise in the travel industry.
The leadership team at Serefin Travel brings over 80 years of combined experience from industry giants like Expedia, WestJet, and Amex. CEO Omar Ahmad, a co-founder of Expedia Canada, exemplifies the company’s dedication to making travel both accessible and enriching. This deep-rooted expertise enables Serefin to deliver highly personalized and seamless travel experiences.
In March 2023, Serefin Travel, Canada acquired Kognitiv’s travel operations division, expanding their capabilities and global presence to Europe, the USA, and Asia. This strategic expansion leverages advanced technologies and best practices to offer unique and synergistic travel experiences. By integrating Penguin Travel ERP, Serefin aims to further enhance its service delivery and customer satisfaction.
Serefin Travel excels in creating integrated travel experiences through various service divisions. The Care Concierge for Travel program exemplifies this synergy by merging health and travel services, offering travelers pre-trip advice and non-emergency health support. Additionally, the Serefin Experiences division provides 24/7 multilingual support through certified travel agents, ensuring consistent and high-quality service.
Serefin Travel’s commitment to personalized service is reflected in their bespoke travel experiences. They offer curated travel offers, in-depth behavior analytics, and strategic program design to support business objectives such as engagement, retention, and loyalty. Ongoing strategic support further deepens client relationships and enhances travel experiences.
Penguin Travel ERP revolutionizes travel management with automated booking workflows that save time and reduce errors. By automating the booking process, travel agents can focus on delivering superior customer service.
Access to real-time availability and pricing ensures that travel agents can offer the best options to their clients. Penguin Travel ERP integrates with multiple suppliers to provide the most current data.
The ERP system allows for customizable booking interfaces, enabling travel agencies to tailor the booking process to their brand and meet client needs efficiently
Penguin Travel ERP simplifies reservation management, making it easy to track, modify, and confirm reservations in one place. This comprehensive approach ensures no detail is overlooked.
With detailed analytics, travel agencies can monitor agent performance, identify top performers, and address areas for improvement. This feature enhances team efficiency and effectiveness.
Penguin Travel ERP’s advanced tools facilitate exceptional customer service. Agencies can manage client interactions swiftly and ensure a smooth travel experience, reinforcing client satisfaction.
The Partenership of Serefin Travel with Penguin Travel ERP marks a pivotal moment in travel management.
By leveraging Penguin’s state-of-the-art ERP solutions, Serefin Travel will enhance their service offerings, operational efficiency, and customer satisfaction. This collaboration promises a new era of innovation and excellence in travel experiences.